Privacy Policy for VestraPay Nigeria Limited

Last Updated: 15th October 2024

VestraPay Nigeria Limited ("VestraPay," "we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your") while providing secure payment gateway services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use our services (the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your personal information.

1. Information We Collect

When you use our Services, we collect the following types of information:

a. Personal Information

• Registration Information: When you create an account with VestraPay, we may collect your name, email address, phone number, business details, and payment information.
• Transaction Information: When you process payments through our Services, we collect data related to the transactions, including payment method, transaction amount, payer details, and transaction date.
• Identity Verification Information: To comply with regulatory requirements, we may collect additional personal information, such as government-issued identification, proof of address, or other verification documents.

b. Automatically Collected Information

• Device Information: We collect data on the devices you use to access our Services, such as IP address, device type, operating system, and browser type.
• Usage Information: We collect information about how you interact with our Services, including the pages you visit, links clicked, and actions taken within the platform.

2. How We Use Your Information

We use your personal information to:

• Provide and operate our payment gateway services.
• Process and manage payment transactions.
• Verify your identity to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Communicate with you about your account, transactions, and customer service requests.
• Enhance the security and performance of our Services.
• Improve and customize your experience on the platform.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist us in operating our Services, such as payment processors, banks, customer support, or IT service providers.
• Regulatory Authorities: We may disclose information to government agencies, law enforcement, or other authorities if required by law, or to comply with legal processes, including fraud prevention and AML regulations.
• Business Transfers: If VestraPay is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
• Affiliated Companies: We may share your information with our affiliates for business, operational, or legal purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us track user activity and preferences, provide customized content, and ensure secure sessions. You can manage cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of the Services.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, fulfill the purposes outlined in this Privacy Policy, or comply with legal obligations. We may retain certain transaction and account data for regulatory, fraud prevention, and dispute resolution purposes, even after your account is closed.

6. Security of Your Information

VestraPay uses industry-standard security measures, including encryption, secure socket layer (SSL) technology, and access controls, to protect your personal information. However, no data transmission over the internet or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights

Under applicable data protection laws, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Objection: Object to the processing of your personal information for certain purposes, such as marketing.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at partners@vestrapay.com. We will respond to your request in accordance with applicable law.

8. International Transfers

If you are accessing our Services from outside Nigeria, your personal information may be transferred to and processed in Nigeria or other jurisdictions where our service providers operate. By using our Services, you consent to the transfer of your information to these locations, which may have different data protection laws than your country of residence.

9. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by VestraPay. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have collected information from a child, please contact us immediately, and we will take appropriate steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our platform with the updated "Last Updated" date. Your continued use of our Services after such changes will constitute your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

VestraPay Nigeria Limited
Email: partners@vestrapay.com